Policy
Privacy policy
Last updated 11 August 2026
We are a muesli company, not a data company. We collect what we need to get a pouch to your door and to answer you if something goes wrong — nothing else.
What we collect
- Order details — your name, delivery address, phone number and email.
- Order history — what you bought and when, so we can handle refunds and questions.
- Messages — anything you send us by email, phone or Instagram.
We do not ask for your date of birth, gender, or anything else that has nothing to do with delivering muesli.
Payments
Payments are handled by our payment gateway. Your card, UPI or netbanking details go straight to them and are never sent to us or stored on our servers. We only ever see whether a payment succeeded and the amount.
What is stored in your browser
This site sets no advertising or tracking cookies. It does keep three small values in your own browser's local storage, which never leave your device and which we cannot read:
| Key | Purpose |
|---|---|
khao-cart-v1 | Your cart |
khao-region | Delivery zone |
khao-loader-seen | Intro animation timer |
Clearing your browser data removes all three. Nothing breaks — you simply start with an empty cart.
Who we share it with
Only the people who have to see it: our courier partner, so they can deliver, and our payment gateway, so they can charge you. We do not sell, rent or trade your details to anyone, ever. We may disclose information if a law or court order requires it.
How long we keep it
Order records are kept as long as tax and accounting rules require. After that they are deleted. If you ask us to erase your details sooner, we will do so except where we are legally obliged to retain an invoice.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can ask us to show you the personal data we hold about you, correct anything wrong, or delete it. Write to hello@khaohealthy.in and we will respond within 30 days.
Children
This site is not intended for children under 18. We do not knowingly collect their data.
Changes
If we change this policy we will update the date at the top of this page. Material changes will also be mentioned on the home page.
Grievance Officer. Questions or complaints about your data can be sent to hello@khaohealthy.in, or by post to Khao Healthy, Zoo Road, Guwahati, Assam – 24. Full details are on the contact page.