Policy
Shipping & delivery
Last updated 11 August 2026
Where we ship
We deliver anywhere in India. We do not ship internationally at this time. A few remote pin codes are not serviced by our courier partners — if yours is one of them we will call or email you and refund the order in full.
Delivery charges
Delivery is charged once per order, not per pouch.
| Destination | Charge |
|---|---|
| North East India | ₹49 |
| Rest of India | ₹99 |
| Orders of ₹499 or more | Free |
Because every combo pack is priced above ₹499, all combos ship free to both zones. You pick your zone in the cart, and the total you see there is the total you pay — there are no charges added later.
Dispatch and delivery time
| Stage | Time |
|---|---|
| Order packed and handed to courier | 1–2 business days |
| Delivery within the North East | 2–4 business days |
| Delivery elsewhere in India | 4–7 business days |
Business days exclude Sundays and public holidays. Festivals, strikes, floods and weather disruptions — not unusual in the North East — can add a few days. We will tell you if your order is affected.
Tracking
Once your parcel leaves us you will get a tracking link by email and SMS. If the link has not arrived within three business days of ordering, write to hello@khaohealthy.in with your order number and we will find it.
If delivery fails
Couriers normally attempt delivery three times. If nobody is available, the parcel comes back to us. We will contact you to arrange a re-send; the delivery charge applies again for the second attempt. Please make sure your address and phone number are complete at checkout.
Damaged parcel? Do not accept a pouch that is torn, wet or already open. See the refunds & cancellations policy for how we replace it.